I pay Comcast enough each month to lease a new car. I wanted to ring them up and talk about it. No dice, it’s not happening. Comcast no longer posts a phone number anywhere on the site, and believe me, I looked everywhere. Then I tried the so-called chat support, and was introduced to really lousy AI. Artificial Intelligence.
They don’t seem to have in issue with social justice warrior stuff though. MSNBC and NBC are Comcast companies, BTW.
100 million is chump change in the social justice warrior battlefield. But no longer supporting actual customers with real live human support is unforgivable:
Welcome back, Richard.
We hope you and your loved ones are safe and healthy as our communities continue to be affected by the coronavirus. I can help answer questions about your account and staying connected to your Xfinity services. You can say things like “coronavirus help,” “how much is my bill,” and “troubleshoot Internet.”
I need a customer service phone number.
I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today
I need a customer service phone number.
In an effort to reduce the spread of Coronavirus and to protect the health and safety of our employees, we are transitioning many of our customer service representatives to work from home, which has contributed to longer wait times. You can try asking another question or using one of our digital options below. Thank you for your patience and understanding as we prioritize the most urgent issues, such as loss of service.
I need a customer service phone number.
OK, I can put you in touch with an agent.
I need a customer service phone number.
In an effort to reduce the spread of Coronavirus and to protect the health and safety of our employees, we are transitioning many of our customer service representatives to work from home, which has contributed to longer wait times. You can try asking another question or using one of our digital options below. Thank you for your patience and understanding as we prioritize the most urgent issues, such as loss of service.
Canned tuna is good. Canned messages, not so much. Continue reading On a Chat With Comcast